The latest improvements to your Forge dashboard, checkout, and integrations.

Checkout & payments

Checkout now explains wallet-button issues more accurately When a digital wallet button doesn't appear at checkout, Forge now distinguishes "the wallet failed to load" from "this device doesn't support it," instead of treating both the same way.

Checkout hides wallet options that aren't provisioned Wallet options that Forge identifies as not provisioned for your account no longer appear in the checkout payment-method list.

Resolved an Apple Pay validation issue affecting one merchant store where Apple Pay merchant validation was failing.

Dispute management

Request RDR and Ethoca dispute-prevention enrollment right from your store Open a store's Dispute Prevention tab and you can now submit an "Apply for RDR" or "Apply for Ethoca" request yourself, instead of opening a support ticket. If a required identifier is missing for the program you're applying for, Forge tells you which one before you submit rather than letting the request fail later. Submitting starts the process — our team completes activation with the networks afterward, and you can check the request's status on the same tab at any time.

A couple of things worth knowing: this is currently available for stores that process through Adyen. And it's a request for enrollment, not an instant switch — there's a short activation step on our side after you submit.

Account & billing

Fixed onboarding accounts getting stuck "in progress" Some merchant accounts could get stuck in an "in progress" onboarding state indefinitely due to how we handled incomplete data from our payment processor during setup. That's fixed.

Store creation now captures your business line, and industry-code editing has been rewritten to be more reliable.

Fixed the Reserve amount incorrectly showing $0.00 for some accounts, plus some related cleanup to the Reserve toggle display in the Stores UI.

Fixed an error that could occur when loading the pricing page.

Fixed the Stores page occasionally requiring a hard refresh to load.

Team Members table now shows an Account column with hyperlinks, making it easier to see and navigate to the account each team member belongs to.

Fixed 3-decimal currency fee-breakdown formatting for Kuwaiti Dinar (KWD) and Bahraini Dinar (BHD).

Alongside card and ACH, you can offer up to 5 alternative payment methods, enabled per store. More below.

Invoices paid by card no longer get re-billed in QuickBooks If a card payment couldn't be written back to QuickBooks, the invoice could stay open and your customer could receive a second payment request for something they'd already paid. That's fixed.

Saved cards work at every store Shoppers paying with a saved card at a store that uses its own payment credentials could previously be declined. Saved cards now work correctly across all store setups.

Each store keeps its own industry classification Changing one store's Industry Code no longer changes the classification of your other stores. Every store now carries its own.

Request dispute prevention for a specific store You can now request RDR and Ethoca dispute-prevention enrollment for individual stores yourself, instead of opening a support ticket to get started. Our team completes the activation with the networks once you submit.

Resend a merchant invite Merchant user lists now include a Resend Invite action for invites that were lost or expired.

More accurate dispute and chargeback status A dispute that reached a final status can no longer be reopened by a late update, and duplicate dispute records for the same payment are prevented.

Finance data scoped correctly for sales agents Sales agents now see Finance information only for the accounts assigned to them.

Alternative payment methods — now available

A recap of what's live today. This capability rolled out over recent releases rather than in this one — collected here because it hasn't been laid out in one place before.

Alongside card and ACH, you can offer up to 5 alternative payment methods, enabled per store:

• Digital wallets — Apple Pay

• Buy now, pay later — Affirm, Afterpay, Klarna (Pay Later), Klarna (Pay Over Time)

Klarna's two options are selected separately, so you can offer one without the other.

Where to find it. Open a store and go to its Payment Methods tab. Alternative methods have their own section, and each one has its own switch controlling whether it appears at checkout.

How enabling one works. It's a request, not an instant toggle:

1. Choose a method and fill in the details it needs — Google Pay needs a merchant ID, Affirm a support email, Apple Pay a merchant ID, merchant name, and your domains.

2. The method shows as Requested while Adyen sets it up.

3. Once Adyen confirms, it becomes Active and can be shown at checkout.
   

Your store needs to have completed Adyen onboarding first. Apple Pay additionally requires a certificate uploaded in your Adyen Customer Area.

Turning one off hides it at checkout immediately, without withdrawing it at Adyen — so you can re-enable it later without requesting it again. If a method is deactivated on Adyen's side, that takes precedence, but your own on/off preference is remembered.

Two things worth knowing:

• Most settings can't be changed after a method is requested. Once submitted, the details Adyen holds — things like support email, region, financing package, and your domains — have to be changed in your Adyen Customer Area; resubmitting them in Forge won't take effect. Forge's own display settings, such as Apple Pay's Merchant ID and merchant display name, can still be edited here: open the method, choose Edit settings, and fill in anything marked active — needs setup.

• Apple Pay's additional web-domain verification step is still blocked for stores that need it. We're working on it.

Apple Pay and Google Pay work reliably at checkout Both digital wallets now load and work correctly at checkout.

Disabled payment methods are now fully blocked Turning off a payment method now prevents it from being charged, not just from being shown.

Clearer settlement reporting Your dashboard's Net Settlement figure and your statement's Total Deposits figure are now labeled distinctly and always agree.

More accurate refund, fee, and chargeback figures Fixed several reporting accuracy issues, including refund totals, dashboard fees, and chargeback fee attribution.

Adyen compliance alerts now show up in Forge If Adyen flags something that needs your attention, you'll now see it directly in your Forge dashboard.

Apple Pay status stays accurate Your Apple Pay status now updates correctly once it's active.

Faster, more reliable large exports and dashboards Improved performance and reliability for large transaction exports and multi-currency accounts.

Faster reseller activation A reseller's first user can now activate their account directly from the invite email.

Onboarding improvements, including international addresses Merchant onboarding now supports international address formats and has general usability improvements.

Manage notification preferences for your merchants Product Owners and Resellers can now set default notification preferences on behalf of a merchant.

Mastercard arbitration outcomes now recognized When a dispute goes through Mastercard's arbitration process, your account now reflects that the case is resolved instead of showing it as still open. If a dispute is lost, the exact balance amount hasn't been confirmed yet and may be corrected later. An updated status label on the dispute itself is coming next release.

QuickBooks: invoice number on payout reconciliation Payout reconciliation now shows the related QuickBooks invoice number.

Dispute response fixes Responding to a dispute now shows the correct action button, and dispute status labels are more accurate.

Shopper Descriptor can be edited more than once You can now update your statement descriptor again after the first change.

Reserve balance transfers fixed for some stores A small number of stores were unable to transfer reserve balances due to a configuration bug — that's resolved.

More accurate currency display More dashboard pages now show the correct currency and amount, instead of defaulting to USD.

QuickBooks sync reliability improvements Fixed issues that could delay or risk duplicating a payment posted to QuickBooks.

See exactly what makes up each payout Payouts now let you drill into the underlying transactions, refunds, fees, and chargebacks that make up each one, so you can trace any payout amount back to its sources.

Amounts now display in the right currency everywhere If you transact in a currency other than USD, amounts now show in their actual currency across every screen — including line by line in the payment ledger detail panel, which previously labeled everything as USD.

Clearer dashboard figures Your dashboard no longer shows a misleading default figure that could suggest activity that wasn't there.

Stored Payment Methods are now sortable The Stored Payment Methods screen can now be sorted by clicking a column header, loads in pages, and shows when each method was last charged.

Chargebacks reconcile to the right payout even when they arrive late A chargeback that comes in after its payout has already completed is now correctly attributed to that payout, so your reconciliation stays accurate.

More reliable NetSuite payment sync If you use the NetSuite integration, payments now sync back to NetSuite reliably — a brief NetSuite outage no longer leaves a payment stuck; it retries and catches up on its own.

Multi-currency reporting is now accurate Chargeback reports and balance figures are now correctly separated and calculated by currency, instead of being added together as if they were all the same currency.

Payout pauses for a negative balance are now clearly communicated You'll now be notified directly if a payout is paused due to a negative balance, and you can see past negative-balance periods — along with what caused them — right on your Payouts screen. Resellers and ISOs also now have visibility into negative balances across the accounts they oversee.

More tables are now sortable Users, Statements, Payment Links, Stored Payment Methods, Industry Codes, and Webhooks can now be sorted by clicking a column header.

Dispute pages now show days left to respond The dispute detail page now shows how many days you have left to respond.

Restoring a deactivated user now works If you try to add back a user whose account was previously deactivated, restoring them now works directly from that screen.

QuickBooks payment links are more reliable Payment links created through QuickBooks no longer get stuck as unusable if the connection briefly times out, and any payment events missed during a reconnection are now automatically caught up.

Refunds fixed for manually-matched transactions Refunds on transactions that needed manual matching to a payment record now correctly target the right payment every time.

Table sorting fixed on Resellers and Sub-Merchants pages
Clicking a column header to sort now actually works, including reversing the order on a second click.

Chargebacks now clearly linked to payouts
You can now see exactly which payout a chargeback was deducted from, instead of it disappearing into the balance with no trace.

Payout history now shows past negative-balance periods
See prior negative-balance periods — and the refunds or chargebacks behind them — right on your Payouts screen.

QuickBooks connection more reliable
Invoice, payment, and refund updates are no longer lost if your QuickBooks connection needs a brief reconnect. Connection status also now reflects reality if QuickBooks access is actually revoked, so you know when a reconnect is really needed.

QuickBooks payment links work with multiple billing emails
Invoices with more than one billing email now generate a working payment link every time.

New ways to reach support Get in touch however's easiest: email [email protected], click the (?) help icon in the top toolbar of Forge for live chat, or send us a message on Instagram or Facebook Messenger.

QuickBooks Pay links are more reliable A QuickBooks invoice Pay link that hit a rare timing issue could get stuck and stop working. It now recovers automatically and gives your customer a working checkout link.

Exports no longer get stuck A brief backend hiccup could occasionally leave an export job hanging with no result and no error. Exports now fail cleanly and can be retried right away instead of stalling.

Accept card payments inside NetSuite
SwipeAras now plugs into NetSuite. Your customers can pay an invoice through a secure SwipeAras hosted form straight from NetSuite, and your invoices, voids, and refunds stay in sync automatically. Card data never touches NetSuite.

Match payouts to the activity behind them
Click into a payout and see the exact transactions, refunds, fees, and chargebacks that make it up — adding up to the payout total — so you can reconcile each deposit against your bank statement.

Payout totals now include refunds and negatives
When you open a batch payout, the breakdown now accounts for refunds and negative amounts and leaves out failed transfers, so the total matches what actually reached your bank.

Filter payments by date and card number at the same time
Searching for a card's last four digits within a date range now returns the right results instead of coming back empty.

Clearer reporting across currencies
If you process more than one currency, your tiles, reports, and exports now show each currency correctly and clearly flag mixed-currency totals instead of treating everything as US dollars.

QuickBooks Pay links are more reliable
QuickBooks invoice Pay links now recover instead of getting stuck, work on repeat clicks, and are protected against a rare double-charge edge case.